Refund Policy

Return & Refund Policy for Ring Pearl

Thank you for choosing Ring Pearl. We are dedicated to your satisfaction with every purchase. If you are not entirely satisfied, our return and refund policy will guide you through the process.

Return Requirements

To be eligible for a return, please ensure that:

  • Condition of Goods:
    • The item must be unused and in the same condition that you received it.
    • It should be in the original packaging with all accessories and attachments included, including warranty cards and manuals.
  • Proof of Purchase:
    • A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
  • Shipping Costs:
    • Return shipping costs are the responsibility of the customer.
  • Damaged or Incorrect Items:
    • Items that are received damaged, broken, or twisted must be reported immediately.
    • If the product received is incorrect, please contact us for further instructions.
  • Non-Refundable Items:
    • Opened and used items are considered non-refundable.

Return Process

  1. Initiate Return: Email service@ringpearl.com to start the return process.
  2. Reason for Refund: Provide a reason for the refund and evidence of product damage (photos or videos).
  3. Verification: We will verify the claim after receiving your email.
  4. Refund Notification: If the claim is valid, we will send you an email with refund details.
  5. Returning Goods: Follow the return requirements to return the product. We will inspect it upon receipt.
  6. Refund Method: Refunds will be processed through the original payment method.

Additional Information

  • Return Shipping Fee:
    • Ring Pearl's Error: If the error is ours, return shipping fees are covered by Ring Pearl. Refund amount is 100% of the total order.
    • Customer's Error: If the return is due to customer error or dissatisfaction, all related costs are the customer’s responsibility.
  • Exchange: For exchanges of different sizes/colors of the same product, customers bear the shipping cost. For other items, return and repurchase.
  • Defective/Damaged Items: Contact us within 7 days of delivery. Provide photos for faster resolution.

Refund Process

  • Processing Time: It may take up to 7 working days from the date we receive the returned product to process your return.
  • Refund Timing: Refunds may take up to 20 working days to be credited to your original payment account.
  • Delayed or Missing Refunds: If you haven’t received a refund yet, check with your bank or credit card company.

Exchanges

  • Exchange Procedure: Contact our customer service for exchanges. If the desired product is out of stock, opt for a refund or wait patiently.
  • Shipping Cost on Exchange: Customer bears the cost.

Customer Service

For any questions, contact us at service@ringpearl.com. Our customer service is available to provide comprehensive after-sales support.

Email: service@ringpearl.com (We will respond within 24 hours.)